Conflict Resolution and Breakaway Techniques 1 Day

To include Breakaway techniques Optional

Duration: 1 Day
Format: In-Person | Practical & Interactive

Course Overview

This intensive one-day training course equips participants with essential skills to effectively de-escalate conflict and safely manage physical confrontations in the workplace or frontline environments. The program combines proven conflict resolution strategies with hands-on breakaway techniques to improve confidence, safety and professional conduct in high-stress scenarios.

Whether working in healthcare, social care, education, retail or security, this course prepares participants to defuse challenging situations before they escalate and respond appropriately when physical intervention is unavoidable.

Who Should Attend?

• Frontline staff in high-risk environments
  
• Security personnel
  
• Customer service professionals
  
• Social and healthcare workers
  
• Any employees working with vulnerable or volatile individuals
  

Learning Objectives

By the end of this course, participants will be able to:

• Understand the causes and triggers of conflict
  
• Recognize early warning signs of aggression
  
• Apply verbal and non-verbal de-escalation techniques
  
• Stay calm and manage their own emotional responses
  
• Use safe and lawful breakaway techniques to disengage from physical threats
  
• Identify when and how to seek support or call for assistance
  

Course Content

Morning Session: Conflict Resolution

• Understanding conflict: types, triggers, and responses
  
• Communication skills: tone, body language, and active listening
  
• De-escalation models (e.g., LEAPS, RELATE, or similar frameworks)
  
• Practical role-playing scenarios
  
• Legal and ethical considerations
  

Afternoon Session: Breakaway Techniques

• Risk assessment and safety awareness
  
• Personal space and positioning
  
• Basic breakaway techniques:
  
  • Wrist release (single and double grip)
    
  • Arm grab release
    
  • Clothing grab release
    
  • Hair pull release
    
  • Neck grab release (low-risk techniques only)
    
• Practicing techniques in pairs (with instructor supervision)
  
• Reflections and Q&A
  

Certification

Participants will receive a Certificate of Completion valid for 12–24 months (depending on your organization’s policy or local regulation).

Important Notes

• Comfortable clothing and closed footwear required
  
• This course is not designed for restraint or advanced physical intervention
  

All breakaway techniques are taught with an emphasis on minimal force and personal safety