Communication – Record Keeping

Course duration – 3 Hours

This course can be delivered via zoom or at your premises


This training is for those working within different care settings. Candidates will understand the standards of good communication and use them at work. They will also learn about record-keeping within their care environment.

At the end of this course your staff will be able to

  • To understand what the importance of good communication is,
  • Be aware of the different types of communication,
  • Barriers to communication and how to reduce them.
  • Understand the purpose of care records and the importance of accuracy,
  • The Data Protection Act 1998 and the Key principles of record keeping.


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