Course Overview:
This half-day course is designed to equip participants with essential skills in effective communication and accurate record keeping, vital for maintaining quality standards in any professional environment. Participants will learn practical techniques to enhance communication clarity and ensure compliance with record-keeping best practices.
Learning Objectives:
By the end of this course, participants will be able to:
- Understand the principles of effective communication in the workplace
- Identify barriers to effective communication and how to overcome them
- Apply active listening and clear messaging techniques
- Recognize the importance of accurate and timely record keeping
- Learn best practices for documenting and maintaining records
- Understand confidentiality and data protection requirements related to record keeping
Course Content:
- Introduction to Effective Communication
- Verbal and non-verbal communication
- Active listening skills
- Clear and concise messaging
- Verbal and non-verbal communication
- Barriers to Communication
- Common obstacles and solutions
- Cultural and language considerations
- Common obstacles and solutions
- Record Keeping Essentials
- Types of records and documentation
- Legal and regulatory requirements
- Best practices for accurate record keeping
- Types of records and documentation
- Confidentiality and Data Protection
- Understanding privacy laws
- Safeguarding sensitive information
- Understanding privacy laws
- Practical Exercises and Case Studies
- Communication scenarios
- Record keeping examples and group discussions
- Communication scenarios
Target Audience:
Professionals in healthcare, social care, administration or any field requiring effective communication and record keeping.